How does it work?
Four simple steps to feeling at home.
From the first question to your first confident boda ride: here is exactly what happens, what you do, and what Homigo does to keep it safe.
Start with step one- 1
Tell us about you
Where you’re going, when, your budget, languages and needs.
You
- Pick the city and your dates
- Choose a service and a daily budget
- Tell us your languages and what worries you
Homigo
We read every request, including the ones our matching flags for a human look.
- 2
Get matched
We pair you with a verified host who fits you, not just your location.
You
- Compare three verified hosts
- Read their reviews, languages and clearance dates
- Request the one who fits
Homigo
Your host has 24 hours to accept. If they can’t, we re-match you the same day.
- 3
Your host guides you
Navigation, culture and logistics, with morning and evening check-ins.
You
- Approve or tweak each day’s plan
- Chat and call inside Homigo
- Approve any expense before it’s paid
Homigo
Your host sends a morning plan and an evening update. Our team audits check-ins every day.
- 4
Settle in & belong
Go from newcomer to confident local.
You
- Confirm your host delivered
- Leave an honest review
- Extend in the app if you want more time
Homigo
We release payment to your host, or hold it while we mediate if something went wrong.
Your safety comes first
Trust, built in.
“Technology doesn’t replace human trust. It reinforces it.”
Every host is vetted and verified
Private in-app chat and calls
An emergency button that shares your live location
You approve trip expenses before any money moves
Vetting
Nobody becomes a host by just signing up.
Applicants clear three gates before a single traveller can reach them, and stay only as long as their record holds. About 1 in 4 passes.
- 1
Identity
National ID (NIN) checked against the register, selfie matched to the ID photo, phone and address confirmed.
- 2
Character
Two references contacted and a face-to-face interview with our team. A police clearance is optional and earns a Police cleared badge.
- 3
Conduct, continuously
Morning and evening check-ins audited daily, a rating after every booking, and a compliance score that can end an account.
Your money
Approved by you before any money moves.
You pay Homigo, not the host. Your booking sits in escrow and extra costs need your tap first.
- 01
You pay Homigo
Mobile Money or card. The host never handles your booking money directly.
- 02
We hold it
Funds sit in the Homigo escrow account for the length of your booking.
- 03
You confirm
Tap “Host delivered” when the service was honoured. Extras need your approval first.
- 04
Host gets paid
Released to your host. If something went wrong, the money stays frozen while we mediate.
Privacy Shield
No personal numbers, ever.
Chat and calls run inside Homigo. Phone numbers, emails, links and social handles are stripped automatically, for guests and hosts alike. Try it:
What the other person sees
3 contact details hidden. Repeat attempts are flagged to our team.
Hold for help
Hold the emergency button for two seconds. Your live location and profile reach the Homigo support desk, which coordinates with police, security agencies and vetted transport. In immediate danger, also call 999 or 112.
Morning & evening check-ins
Morning plan
What’s happening today, sent for your OK.
Evening update
Written or a short voice note .
Clear boundaries
What your host can and can’t do
Your host can
- Build your daily plan and send it for your approval
- Message and call you inside Homigo during your booking
- Request trip expenses for you to approve
- Press their own emergency button if they feel unsafe
Your host can’t
- See your phone number, email or home address
- Ask you for cash you didn’t choose in the app, or arrange side deals outside the platform
- Edit, delete or dispute your review
- Contact you after your booking ends unless you extend
Still have questions?